Agree the recall interval with the patient on the basis of oral health need and make a note in the patient’s record [1].
Put in place recall procedures to encourage recall attendance (e.g. booking appointments in advance, utilising reminder cards, email, text or phonecalls).
Audit the results of the recall system and make changes to ensure this is efficient for the practice (see Quality Improvement Activity).
Stress the need for patients to keep the practice informed of any changes of address or circumstances affecting their care, e.g. a change in medication.
Put in place arrangements for patients’ continuing care if the practice was to close.