Accessibility for those with Impaired Hearing
Keep background noise to a minimum. For example, consider:
- providing adequate sound insulation
- separating quiet and noisy areas
- avoiding too many hard surfaces
Encourage staff to look directly at the patient and remove their mask when speaking to the patient.
Consider alternative modes of communicating. For example:
Consider installing an induction loop in the reception area and a surgery (NB: technical advice will be required).
Consider the use of equipment specifically designed for deaf or hard-of-hearing people (e.g. audiovisual light to indicate a door catch has been released, smoke alarms with audiovisual lights), (see the RNID’s support for health and social care professionalsfor further information), (NB: audiovisual lights sometimes give off a lot of heat, therefore, place at an appropriate height to avoid the risk of burns).
Refer to the RNID’s information for health professionals or for free factsheets on communicating with deaf people,including simple ‘communication tips’, how to learn British Sign Language and deaf and disability awareness trainingfor employers and service providers.