To provide a high-quality service to the public it is important to assess performance and continually strive to improve. → read this Topic
The ‘Practice Support Manual’ (PSM) provides advice on a range of non-clinical topics, together with supporting tools, including template forms, information sheets, policies and checklists, to aid implementation.
Before using the PSM, please read the About section, which details what the PSM contains, how to use the PSM and information on the guidance development process. A video introduction on how to access and use the PSM is also provided.
Actions for the Dental Team
Within the PSM, text formatted in this way denotes actions for the dental team. These actions are considered best practice by the group that developed the guidance. Following these actions will help practices comply with current professional regulations and legislation and meet practice inspection requirements. See About section.
To provide a high-quality service to the public it is important to assess performance and continually strive to improve. → read this Topic
Advice on mandatory forms of communication, the principles of obtaining consent, how to deal with complaints and violent patients. → read this Topic
It is unlawful to discriminate against disabled people in connection with employment or the provision of services. → read this Topic
Ethical Practice covers the Data Protection, Freedom of Information and provides advice on child protection. → read this Topic
Responsibilities of employers and employees across a wide range of general H&S issues, such as waste management, COSHH and fire safety. → read this Topic
Provides advice on various aspects of infection control based on the Standard Infection Control Precautions and other national guidance. → read this Topic
It is important that all members of the dental team know their role in dealing with a medical emergency. → read this Topic
Dentists have a duty of care and a legal obligation to protect the public, staff and patients from potential harm associated with exposure to radiation. → read this Topic
Record-keeping provides details of accepted systems of record-keeping and the records required for best practice. → read this Topic
Risk Management defines what constitutes a risk in dental practice and shows how to manage and minimise the impact of risks in your practice. → read this Topic